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EPIC BEAUTY
FAQ
My palette arrived damaged. What should I do?
Contact us with your order number and photos of the affected shades and packaging. Keep everything until we have reviewed your case. We will read your message personally and discuss a solution with you.
I entered the wrong delivery address.
Contact us as soon as possible with your order number and the full correct address. If your order has not yet been dispatched, we will check whether we can change it. We cannot guarantee changes after dispatch.
Which colours should I use for my first look?
Start with a light matte shade, blend a medium tone into the crease and add shimmer to the mobile lid. Add a darker shade at the outer corner for depth. Our product pages include swatches and community looks.
How long does delivery take and what does it cost?
Delivery times and costs depend on your destination and shipping method. Our shipping page explains the conditions by region. Your order’s shipping cost is shown at checkout before you pay.
How do I start a return?
Use our returns portal. See our cancellation policy for time limits and conditions. If an item is damaged or incorrect, please contact us directly.
How can I pay?
Klarna, PayPal, Visa, Mastercard, bank transfer, Shop Pay, Apple Pay, Google Pay and American Express. Checkout shows the options available for your country and device.
Are your products vegan and talc-free?
Yes, our products are vegan, cruelty-free and formulated without talc. You can find each palette’s ingredients on its product page.
